1. What is thankyou?

thankyou is an independent gift registry service. This means you are not restricted to select items from any one store or online catalogue.

The service offers flexibility and individuality for those planning a special occasion - whether it be a wedding, a baby shower or any of life's big events.

You, the Occasion Organiser, can prepare and manage your gift registry, list anything from any store anywhere or accept cash contributions from your guests. Guests can choose to purchase items at a store convenient to them, or make a contribution towards a gift online at thankyou.

2. How is thankyou different from other gift registries?

thankyou is not aligned to any single department store or online shop. Therefore, you are able to list any kind of gifts from wherever you like - Spanish lessons or football memberships and anything in between! You can also provide your guests with the option to make a contribution towards a gift online.

Guests are able to view your registry and then purchase one of your desired gifts at a time and location convenient for them, alternatively they can make an online contribution towards one of your gifts without leaving the house!

It is possible to list the details of a department store registry on thankyou whilst also adding other items such as, a request for guests to contribute to a large piece of artwork or a holiday. Those guests wishing to purchase items at the department store can contact the store directly and follow the store's normal gift registry procedures.

3. How do I purchase a gift?

Once you have decided which gift you will purchase please remove it from the gift registry to ensure it is not also purchased by another guest. You are then able to buy the gift at your leisure, either from the suggested store listed on thankyou, or at another more convenient store. At the moment it is not possible to purchase a physical gift online at thankyou.

For those guests wishing to make a contribution towards one of the larger items on the list, it is now possible to do so online. Simply select the gift and the amount you would like to contribute, enter your credit card details and your transaction will be processed on the spot!

4. How much does it cost to use thankyou?

Organiser fees (How much does it cost me?)

An Occasion Organiser pays a maximum one off registration fee of $45 (AUD).

The registration fee means you can prepare a gift registry and edit it as often as you like. The fee also enables you to take advantage of the other features on the site such as accepting Online Contributions, managing Messages and collecting telegrams from your guests. In addition to your gift registry, a summary of which Guests purchased what gifts will be stored for six months after the occasion. This will help you to prepare your thank-you notes after the celebrations are over.

Occasion Organisers are not charged anything to redeem funds contributed to their gift registry unless they are withdrawing those funds prior to the date of the occasion. Unless otherwise agreed, an early withdrawal fee of $5 is charged for redemptions prior to the date of the occasion. This fee has been introduced to minimise the number of intra day redemption requests that were being made by some Occasion Organisers.

Occasion Organisers redeeming contributions to a bank account of a different currency are entitled to one fee free redemption, after which, bank fees charged to thankyou may be passed on to the Occasion Organiser on subsequent redemption requests. At this stage, thankyou is only able to accept contributions in Australian Dollars, Organisers redeeming their funds to non Australian Dollar bank accounts may face additional bank charges if making more than one redemption request.

For more information please contact our Customer Service team.

Guest fees (How much does it cost my family and friends?)

Guests are not charged anything to view your gift registry, Your guests are welcome to view your registry as often as they wish. Items which the Guest selects to purchase themselves do not incur any fees.

Those Guests wishing to make a contribution online will be charged a small service fee. The service fee includes the bank credit card fee and a small thankyou handling fee. The total fee charged by thankyou is 5.01%, This equates to approximately $2.51 on a $50 contribution. Fees charged to guests are very clearly identified as part of the Online Contribution process. An example is shown below:

5. How do Online Contributions work?

At thankyou you are able to ask guest to contribute cash towards items on your registry.

Guests are able to use their credit card to make a contribution towards specified items on your registry without leaving home! Guests are charged a small service fee (approximately $2.50 on a contribution of $50) to use the online contribution service. This fee includes the bank credit card fee and a small thankyou handling fee.

Organisers are able to redeem the contributed funds to their bank account.

6. What technical setup do I need to access thankyou?

All you need to use thankyou is a computer which is attached to the internet. Using any of the standard web browser platforms (such as Internet Explorer, Firefox, etc) will enable you to use our service successfully.

Occasionally, your computer may have an older version of a program that is used on our website. If this is the case, thankyou will recommend that you upgrade the version to utilise our service to its fullest potential.

If you experience any difficulties, please contact our customer service team at info@thankyou.com.au

1. How do I use thankyou?

As a Guest, there are three steps you need to follow to find a gift registry.

• Step 1: Look for the "Find a registry" option on the home page.
• Step 2: Enter the Occasion Type, the Last Name of the Occasion Organiser (the person who the party is all about!) or the Occasion Date and select "Find". You will need to enter at least two pieces of information.
• Step 3: If more than one gift registry is found matching your criteria a list will be displayed, select the appropriate event. If you are asked to enter a 'Guest Word' you will find it on the card that came in your invitation. For more information about Guest Words click here.

By clicking on the "Gift Registry" button next to the appropriate event, you will be taken directly to the gift registry and you can browse through the list at your leisure. You can log back on as often as you like.

When you have decided what gift to purchase please 'select' it to remove it from the list. You must then fill out a few simple details, to help the Organiser of the occasion send you a thank-you note after the event.

You can purchase your selected gift at your leisure from the recommended store or somewhere more convenient for you.

For those items marked as "Contributions" it is possible for you to make a monetary contribution online using your credit card. Follow the step by step process to make a contribution online.

For more information please contact our Customer Service team.

2. How do I find a gift registry?

As a Guest, there are three steps you need to follow to find a gift registry.

• Step 1: Look for the "Find a registry" option in the middle of the home page.
• Step 2: Enter the Occasion Type, the Last Name of the Occasion Organiser (the person who the party is all about!) or the Occasion Date and select "Find". Only enter 1 last name For example: enter "Brown". Do not enter "Brown and Smith".
• Step 3: If more than one gift registry is found matching your criteria a list will be displayed, select the appropriate event. If you are asked to enter a 'Guest Word' you will find it on the card that came in your invitation. For more information about Guest Words click here.

By clicking on the "Gift Registry" button next to the appropriate event, you will be taken directly to the gift registry and you can browse through the list at your leisure. You can log back on as often as you like.

3. How do I purchase a gift?

Once you have decided which gift you will purchase and selected to remove it from the gift registry, you are able to buy the gift at your leisure, either from the store suggested on thankyou, or at another more convenient store. At the moment it is not possible to purchase a physical gift online at thankyou.

For those guests wishing to make a contribution towards one of the larger items on the list, select the "Contribute" button, select the gift and the amount you would like to contribute to, enter your credit card details and your transaction will be processed on the spot! You will receive an email with the details of your contribution.

4. When do I remove an item from the gift registry?

As soon as you have had a look at the registry and decided what you would like to purchase you should 'select' the item on thankyou - this will avoid double ups.

5. How do I make a contribution towards a gift?

To make a contribution to a gift, first find the item you wish to make a contribution towards and click on the "Contribute" button.

You will then be asked the amount you wish to contribute. Enter the amount and follow the step by step process, adding your name, credit card details and confirming your wish to make a contribution. The amount you contribute will automatically be withdrawn from your credit card and made available to the Organiser of the gift registry.

6. What is a "Guest Word"?

A 'Guest Word' is an added level of security which prevents just anyone looking at the gift registry. You may need to type in the Guest Word to gain access to the registry.

The Guest Word is printed on the invitation inserts which should have been included in your invitation.

7. How are the gifts delivered?

As you can purchase your gift from anywhere you like (or a store recommended on the gift registry) you can decide how and when the gift is delivered. You may choose to take the gift with you to the celebration or have it delivered in advance of the occasion. You should discuss delivery options with the store you decide to purchase the gift from.

For the ultimate in convenience you may also choose to make a contribution towards a larger item on the list. To do this, you can select the 'Contribute' button next to the relevant item. You will be required to enter your credit card details as part of the step-by-step process.

8. How can I see what gift I have selected?

When you select a gift, place on hold or contribute to a gift listed on thankyou, an email with the gift details will be sent to the email address you have entered.

It is also possible to view the items you have selected by logging into the gift registry and going to the 'Select a Gift' tab. By entering your email address in the field provided, you will be able to view any items you have previously selected using that email address.

9. I've changed my mind and purchased another gift instead. Can I change the status of an item?

Yes! Go to the 'Select a gift' tab on the gift registry and enter your email address in the field provided. Any items that you have selected or placed on hold will be displayed and you may change the status of the items.

Please note that it is not possible to change the status of an item towards which you have made an Online Contribution.

10. I don't have access to a computer. How can I view the gift registry?

The best way to get a copy of what is on the gift registry of the occasion you are attending is to contact the Occasion Organiser. The organiser will easily be able to print out a copy of what is on the registry.

Due to our privacy policy, it is not possible for thankyou to provide guests with a copy of the gift registry.

1. Isn't it a bit bold to assume my Guests want to buy me something?

Because this is a special occasion your Guests will want to give you something to help you remember the day forever. By compiling a list of items which will be really special or useful to you means that Guests know you will treasure their gift.

So, thankyou helps Guests to give you something, no matter how traditional or unusual that will add something special to your life.

2. Can I see an example of what my gift registry will look like?

Yes! To view a demonstration registry, select the 'View Demo' button on the home page. The demonstration registry will provide an example of the functionality available at thankyou.

3. How do I let my Guests know about my gift registry at thankyou?

You can print off personal labels or cards called 'Invitation Inserts' on your home computer using the thankyou template. Placing these cards in your invitations is a simple and stylish way of letting your Guests know about your gift registry.

4. How long is my gift registry available for?

You can register your Occasion and start compiling your gift registry with thankyou as early as you wish. It is important to Create a Gift Registry prior to sending out your invitations.

Your registry will be available for six months after your Occasion. This allows you to send out thankyou cards at your leisure. In some situations arrangements can be made to extend the availability of your gift registry beyond the usual six months.

5. Can I use my gift registry for more than one occasion?

It is possible to use your gift registry for an Engagement party and then a Wedding without re-registering and paying the additional registration fee. However, you will need to update the details of your gift registry before it is closed down (which is 6 months after the Engagement party date). For all other occasions you will need to register a separate gift registry for each occasion.

6. How do I ensure there are no 'double ups' with gifts?

When Guests view your registry on thankyou they are asked to select the gift they have decided to purchase. After entering their name (to help you with your thank-you cards!) the item will be removed from the gift registry. This useful feature aims to ensure that you only receive one toaster and not 20!

It is also possible to display items on your registry that have already been purchased. New Guests cannot re-select the item, but they are able to see that the towels and wine glasses have already been purchased by another Guest.

It is up to you, the Occasion Organiser, to decide whether purchased items are displayed or not.

7. Can I ask Guests to make a contribution towards an expensive item?

Yes! It is possible to list expensive items and ask Guests to contribute to them. With thankyou's Online Contribution functionality Guests are able to choose an amount to contribute to the item and pay online using their credit card.

You can redeem the funds to your bank account and use them to help with the purchase of the item.

8. How quickly can I access my contributions? Can anyone get it?

As the organiser of the occasion you will be able to redeem your contributed funds as soon as they become available. The time taken for funds to become available will vary from currency to currency and is dependent on the banking network. The usual time for funds to become available for withdrawal is anywhere between 24 and 72 hours after the contribution has been made.

To prevent fraud or other unauthorised access to your contributed funds, an Occasion Organiser must be verified before the Redeem Contributions function is switched on. Any change to the specified redemption details will result in the Occasion Organiser being asked to re-verify the new details.

9. Can I accept contributions in my home currency? What currencies are accepted by thankyou?

At the moment thankyou is only able to accept contributions in Australian Dollars. We are working hard to make some changes to our site to enable you to accept contributions in other currencies. We expect this service to be available in early 2010, although we do not have a launch date yet.

Guests can use a Visa or MasterCard credit card issued from any bank in the world to make contributions to your gift registry. Amounts contributed by your guests will be redeemed in Australian Dollars to your specified bank account.

For more information please contact our Customer Service team.

10. Can I insert my own pictures of the items I would like?

Yes! It is possible to load pictures of the gifts you would like to receive. thankyou accepts image files the following formats: JPG; GIF; PNG and BMP

11. How do I keep my gift registry secure?

The services provided to Occasion Organisers are all protected by a user name and password which you select. We advise you not to share this information with anyone.

You can also decide what level of security you would like for Guests viewing your registry.

12. I've created my Gift Registry and I still have more questions. Where can I get more information?

Once you have created your gift registry you will be able to view the 'How do I...?' guide. This guide lists all the instructions for those curly questions such as: 'How do I make sure an item is always displayed on my gift registry?' and 'Can I display to my guests items that have already been purchased?'

The 'How do I...?' guide is listed on the Tip and Hints tab displayed when you log into your gift registry.

Naturally our Customer Service team is always happy to answer your questions. Click here to send us an email.

2. I can't select an item from the Gift Registry. What should I do?

If you are unable to see the "UPDATE ITEM" button to remove an item from the gift registry, it may be that your browser is set to zoom. The zoom level should be set to 100%. To change the zoom level, try the following:

Internet Explorer:

1. Go to the bottom right hand corner of your browser window.
2. Select the drop down arrow near the magnifying glass.
3. Select 100%

Firefox:

1. Open a browser window. Click on the menu VIEW
2. From the View menu select ZOOM and then Reset. This will reset the zoom level to 100%

For a more permanent solution you may wish to change your browser settings. When using Internet Explorer 8 try the following:

1. Open a browser window and select the menu TOOLS - INTERNET OPTIONS - ADVANCED
2. In the ADVANCED tab make sure the option "Reset zoom level for new windows and tabs" has been selected (has a tick next to it)

For additional help please contact our Customer Service team.

2. I am getting an error message when trying to view a Gift Registry. What should I do?

If you are unable to access a gift registry at all, the problem could be caused by the security settings in your web browser. To rectify the problem try the following steps:

Internet Explorer:

1. Open a browser window, Select the menu TOOLS - INTERNET OPTIONS - PRIVACY
2. The "Settings" option should be set to MEDIUM-HIGH (not high)
3. Select OK and return to thankyou and try to view the registry again.

For additional help please contact our Customer Service team.

3. Things just aren't working. Is there anything I can try?

thankyou caters for most standard computer set-ups. Occasionally if you have older programs on your computer, thankyou may not run effectively. Here are some things to look at when trying to trouble shoot a problem you may be having.

Naturally we are ALWAYS happy to help. Please contact our Customer Service team with any issues or feedback you may have.

Extensive testing is conducted using the following technical specifications. Using programs or versions outside of those listed may cause a less than optimal experience when using our site.

Web Browsers: Intenet Explore version 7 and above, Firefox version 3 and above, Safari version 3 and above, Google Chrome version 3 and above.

Operating systems: Microsoft XP service pack 2 and above, Microsoft Vista, Microsoft Windows 7, Mac OS X 10.4 and above.

Flash: version 9.0.124 and above.

Javascript must be enabled on your computer.

For additional help please contact our Customer Service team.